Help & Frequently Asked Questions

New visitors

How do I navigate through the store?

We hope you have a wonderful experience shopping at Iris & Orchid. All of our items have detailed pictures and descriptions at the click of the mouse. If there are any additional questions regarding any of the items, please contact us at [email protected] Just use the links at the top of every page to go to the item you want. If you get lost, or want to return to something you saw in a previous screen, you can use the links within the upper bar to retrace your steps.

How do I make a purchase?

Simply navigate to the product you are interested in purchasing, then click on the “Add to Cart” button. You will then enter the shopping cart area to view your list of items for purchase. If you are done shopping, click on the checkout button to complete your purchase where you will be prompted for shipping & payment information. All online transactions are secure & encrypted with SSL (secure socket layer) technology for ultimate protection of private and financial information.

Do you send printed catalogs?

As our product inventory is constantly evolving to keep up with the trends, Iris & Orchid does not carry a print catalog. We feature all of our products on our website. Please visit http://www.irisandorchid.com

How do I make a purchase?

Simply navigate to the product you are interested in purchasing, then click on the “Add to Cart” button. You will then enter the shopping cart area to view your list of items for purchase. If you are done shopping, click on the checkout button to complete your purchase where you will be prompted for shipping & payment information. All online transactions are secure & encrypted with SSL (secure socket layer) technology for ultimate protection of private and financial information.

Ordering

Do you have an ordering and discount policy?

Our prices are extremely competitive with those of other retailers in the industry. Each month or so, we also send out discount coupons and promotional offers to members on our mailing list. We also offer complimentary shipping within the United States for all orders over $75.

How do I order online?

Placing an order online is easy and convenient. Simply select the products you would like to purchase and place them in your shopping cart. When you are finished shopping, select the “check out” feature to begin the checkout process. Once you have entered your shipping and billing information, submit your order.

What is my payment option?

We accept Visa, Mastercard, American Express and Discover credit card payments. For your convenience, we also accept payment via PayPal, cashiers checks and money orders. All orders paid by check or money order shall be processed and shipped once payment has been received.

What is the currency for all prices?

All prices listed on our website are quoted in US Dollars.

Do you ship internationally?

Sorry, no. Please see our shipping page for more information.

Are online transactions secure?

Iris & Orchid assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

What is Iris & Orchid’s product availability?

We stock all of our items, so they will ship within 1-2 business days. In many cases, items are shipped the same day.

Will I receive and email confirmation of my  order and tracking information?

You will receive an email notification immediately following your order. You will then receive another notification once your product has shipped. If you have created an account with us, you will be able to track the progress of your order.

Shipping & fulfillment

What are Iris & Orchid’s shipping methods and costs?

We use United States Postal Service and FedEx to ship all orders. For more information, please consult our shipping page here.

How long does it take to receive the products?

All orders that are under 3 lbs typically arrive between 2-5 business days after shipment via USPS. Packages weighing over 3 lbs typically take 6 business days via FedEx ground. Everything we sell is always in stock otherwise we will not allow you to complete the checkout process. That is how we can ship most orders that do not require personalization within a single business day. For orders that require monogramming or personalization, please allow up to 5 business days before your order is customized and shipped. If you require your order sooner, please contact us and we will try to accommodate you. In many cases, we can expedite your order.

What is my payment option?

We accept Visa, Mastercard, American Express and Discover credit card payments. For your convenience, we also accept payment via PayPal, cashiers checks and money orders. All orders paid by check or money order shall be processed and shipped once payment has been received.

Do you accept rush orders?

We are happy to rush orders at an additional charge of $35 for USPS Express Mail Service.Note: If your Express Mail order shipment cost exceeds $35.00 (Typically packages over 3lbs), you will be responsible for the overcharge. We will make every attempt to contact you via e-mail to advise you of the actual charges prior to shipping your package.

Personalized products

Do you offer custom made products?

We don’t offer custom made products right this moment.

Returns & exchanges

What is your refund policy?

At Iris & Orchid we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 14 days of receiving your order to obtain a return authorization number. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.

How do I change or cancel my orders?

You may change or cancel your order as long as the order has not been processed and shipped by contacting us at [email protected] 

Special services & programs

Do you have a gift wrapping service for your items?

Unfortunately we do not offer a gift wrapping service at the present time.

Do you have an online affiliate program?

We don’t have an affiliate program at this time.

Do you offer wholesale pricing?

We do not offer wholesale pricing on our products.

Do you exchange links with other reputable sites?

Parties interested in exchanging links with our website are welcome to contact us at [email protected]

Do you exchange links with other reputable sites?

Interested advertisers should contact us at [email protected]

Security & privacy policy

What is your privacy policy?

Please visit the privacy policy page here.

How does Iris & Orchid use my personal information?

Please visit our terms of use here.

What are cookies and how are they used?

Cookies are small files which are stored on a user’s computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next. You can read more about this here.

How does Iris & Orchid collect information?

Please visit our terms of use here.

What is my agreement with Iris & Orchid when shopping?

The above questions are covered extensively in our privacy policy page. We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider. By using our web site or purchasing a product from us, you agree to the collection and use of information as set forth in our privacy policy. We may from time to time update this policy. We will post any changes to our policy on our privacy policy page so that you are always aware of what information we collect and how we use it.

Are online transactions secure?

Iris & Orchid assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

What is Iris & Orchid’s commitment to customer service?

The above questions are covered extensively in our privacy policy page. We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider. By using our web site or purchasing a product from us, you agree to the collection and use of information as set forth in our privacy policy. We may from time to time update this policy. We will post any changes to our policy on our privacy policy page so that you are always aware of what information we collect and how we use it.

Conditions of use

What if I find catalog or website errors?

We do our best to make sure that the photos, descriptive copy, and prices are correct, but sometimes, despite our best efforts, we make mistakes. In the event that does happen, we reserve the right to charge the correct price, ship the correct item, or correct the mistake. We will immediately notify you if any such correction is necessary.

What if my package has been damaged during shipment?

Every effort has been made to ensure that your order will arrive safely after it leaves us. Please check your shipment thoroughly upon receipt for any damage. Any visual carton damage or breakage observed must be noted on the delivery receipt as “Damaged Packages” before signing. Make all claims directly with the carrier. We will make sure all damaged articles are replaced in an expedient manner. Failure to make a claim within 24 hours of receipt with carrier will result in denial of the claim.

What if my package is refused or undelivered?

Should a package be refused or returned to us unopened, the customer shall be charged the shipping cost of the order amount and/ or pay additional shipping costs to re-ship the order.

About Iris & Orchid

Where is Iris & Orchid located?

We are located in Issaquah, WA.

Where can we find your customer testimonial?

You can find all customer testimonials here.

How do I provide general feedback?

We would love to hear from you! In fact, we are known to give out discount coupons to those who provide us with information on their experiences with our products. Email us at [email protected]

FREE SHIPPING ON ALL ORDERS

SATISFACTION GUARANTEED

EASY AND SECURE CHECKOUT

Product successfully added to you shopping cart