Shipping Information and Policy
Free shipping on all orders
All orders received before 3PM PST are shipped on the same day.
Rates for expedited shipping
An additional $35 is added for Express shipping.
If your Express order shipment cost exceeds $35.00 (typically packages over 3lbs), you will be responsible for the overcharge. We will make every attempt to contact you via e-mail to advise you of the actual charges prior to shipping your package.
Order deadline is 3PM Pacific Time (West Coast)
All products are shipped from our warehouse in Seattle, WA. Products ship the same day as ordered, if ordered before 3PM, PST. If ordered after 3PM, PST, your order is shipped the following business day. All orders are shipped Monday – Friday. Orders that are received during the weekend or holidays will be shipped out the next business day.
Shipping carrier and speed
In order to provide the best and cheapest shipping rates, the majority of products are shipped via USPS. If priority shipping is requested at checkout, delivery time will be 2-3 days. Generally, free shipping can take between 2 and 7 business days for delivery.
In the event you are not satisfied with your product, you can return the products in its original condition back to us for a full refund within 30 days. Please contact us within 15 days of receiving your order to obtain a return authorization number. Returns without a return authorization number will not be accepted. All payments are refunded minus shipping charges. If free shipping was offered on the order, the shipping fee that we incurred to send to you will be deducted from the total refund. Please return authorized orders in its original form and packaging. We must receive the return within 30 days of the initial order date. We reserve the right to reject any returns and exchanges that do not meet these conditions.
RETURN ALL AUTHORIZED RETURNS TO:
Iris & Orchid / Open Arm Holdings
1085 12th AVE NW
Issaquah, WA, 98027